Delivery and Returns Policy
DELIVERY AND RETURNS POLICY
The following terms and conditions apply to all orders for the purchase of goods from the Acupressuremats.co.uk Online Shop. Please print a copy of these page for your future reference.
If you place an order online to purchase a product from Pranamat.com we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.
Description of the Goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent or a refund may be given.
Orders delivered might be charged at variable prices depending of region and delivery method chosen. The detailed information about delivery charges and terms will be available during order checkout and will be included to confirming receipt of your order sent to you by e-mail. We reserve the right to make additional delivery charges should the order placed cost significantly more to deliver than the standard charges. In this instance on receiving the order, we will contact you to advise of any additional charges, at which point you will have the option to accept the additional charge and proceed with the order, reduce the size of your order or cancel it. All orders will be dispatched within 1 business day of receiving your payment. Special delivery options may be available. Please note that delivery is by third-party carrier, therefore we cannot be held responsible for delays caused by the postal system. If your goods fail to arrive, please contact us.We cannot issue a refund where goods are lost by third parties.
Cancellation and Returns
We offer a 30-day return policy which begins from the date you receive your order. All unwanted goods should be returned in resalable condition (undamaged) within this period. This does not affect your statutory rights. Once the returned item(s) have been received by us, if the item(s) is in resalable condition, we will refund the value of the goods. The refund will be transferred within 10 days. The cost of shipping for return of the unwanted item(s) will not be refunded. The delivery cost of your initial order will likewise not be refunded. Please note that the cost of return shipping to Latvia may be higher than the cost of your order's initial outbound shipment. If you wish to contact us about returns or provide feedback, please use our contact form.